GENERAL

1. a) This document is an electronic record under the Information Technology Act, 2000, and related statutes, as amended. It is generated electronically and does not require physical or digital signatures.

1. b) This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, mandating the publication of rules, regulations, privacy policy, and Terms of Use for www.spinerealcon.in) The website www.spinerealcon.in is owned and operated by Spine Realcon with its corporate office at Haware Fantasia Business Park F-187, Sector 30A, Vashi Behind Inorbit Mall Navi Mumbai 400703. These terms include respective representatives, administrators, employees, directors, officers, agents, and successors.

1. d) Definitions:

‘You’ &’User’ refers to any legal person accessing or using services on the Website.

‘We’, ‘Us’ & ‘Our’ refers to the Website and/or the Company.

‘Party’ & ‘Parties’ respectively refer to the User and the Company.

1. e) Headings are for organizing provisions and hold no legal value.

1. f) Use of the Website signifies the User’s acceptance of this Policy and the Terms of Use, which are co-terminus.

1. g) This Policy and Terms constitute a legally binding agreement between the User and the Company. User agrees to abide by the rules, guidelines, policies, terms, and conditions applicable to services provided by the Website.

1. h) The Company retains the right to amend the Policy and Terms without prior notice. The user agrees to stay updated on amendments.

COLLECTION OF PERSONAL AND OTHER INFORMATION

1. a) The Company collects and stores the User’s personal information provided on the Website, used to enhance services and customize the Website for improved user experience.

1. b) The Company may track User information based on IP address and behavior for internal research and user understanding.

1. c) User consent is required for collecting information on buying behavior and trends.

1. d) Messages, reviews, feedback posted on the Website are collected and stored indefinitely for dispute resolution and customer support.

1. e) All User-related information may be compiled into files/folders allotted to the User, with User’s consent.

1. f) Certain activities require User registration with valid personal information. Contact information may be used for offers and promotions.

1. g) Optional online surveys may collect demographic information for Website customization.

1. h) User may be requested to write reviews, which may be published on the Website with User’s consent.

1. i) The Website retains the right to remove User-generated content without notice.

COOKIES

1. a) The Website uses both permanent and temporary cookies for enhanced user experience, with the User’s consent.

1. b) Data collection devices like cookies help analyze web page flow and measure promotional effectiveness. Certain features may be unavailable if cookies are declined.

DIVULGING/SHARING OF PERSONAL INFORMATION

1. a) User information may be shared with corporate entities and affiliates to prevent illegal acts and for joint services.

1. b) Personal information may be disclosed if required by law or in good faith to respond to legal processes.

1. c) User information may be shared/sold with other business entities in case of mergers or acquisitions, subject to Policy and Terms.

SECURITY

Transactions on the Website are secure and encrypted. Credit/debit card information is handled by authorized payment gateways.

THIRD PARTY ADVERTISEMENTS/PROMOTIONS

The Website may use third-party advertising companies, with User’s consent. Links to other websites are beyond the Website’s control.

USER’S CONSENT

By using the Website or providing information, User consents to collection and use of information as per this Policy.

GRIEVANCE OFFICER

Contact details of the Grievance Officer are provided.